ONLINE ORDERS STEPS
The 3 order steps:
At a high level, an order is executed in 3 macrosteps:
- Buyer adds products to the shopping cart, reviews the order and submits it to the seller(s). Buyer can add products of multiple vendors to the shopping cart and check out the order at once. If more than one supplier is involved in the order, our platform creates multiple sales orders (one for each vendor) automatically (each supplier sees only its own order lines). Buyer can assign a different PO number to those multiple sales orders.
- Seller(s) reviews and confirm(s) the order (adding shipping, packing, inspection, and other costs if applicable)
- Buyer pays the order and seller ships
- As the delivery is completed and the order is paid, the buyer marks the order as "paid"
You may have noted that we are not involved in the order in any way. The transaction happens between the buyer and the seller directly.
Step 1: Buyer creates the order
Buyer can create the order online like on any other e-commerce website:
- Buyer searches for products on the marketplace and adds those of interest to its shopping cart ("Add to Cart" button), specifying the quantity for each one
- As all products have been added to the shopping cart, the buyer clicks on "Review and Submit Order"
- The review page shows the buyer the products added to the shopping cart; the buyer can add details like shipping address, notes for suppliers, PO numbers, delete order lines, modify the quantity of each item
- The buyer can submit the order ("Submit Order" button) as it has been checked and completed with the relevant information
Key things to note:
- all products prices are Ex-Works, i.e. sellers may add shipping costs while confirming the order if a different Incoterm is requested by the buyer at order submission
- buyer and seller can communicate at any stage of the process via our messaging application
- orders are subject to our mandatory terms of payment, i.e. 100% payment before shipping for stock orders, and 30% at order and 70% before shipment for non-stock orders (or letter of credit for both cases)
- orders are subject to the International Chamber of Commerce Terms of Sale, to make sure fair conditions apply for both buyer and seller
- upon order submission, we charge a "provisional order fee" (10% of the nominal order value) on the buyer's billing account. We reimburse this fee in full as the buyer marks the order as paid (or if the supplier does not confirm the submitted order).
Step 2: Seller(s) review(s) and confirms the order
The order submitted by the buyer is received by the supplier(s). Upon receipt, supplier(s):
- Review(s) and confirm(s) the quantity for each item
- Clarify(ies) with the buyer any ancillary aspect, if necessary
- Add(s) the other costs (example VAT, if applicable, shipping costs, for non-ExW deliveries, inspection costs, if required, etc)
- Confirm the order
As the order is confirmed, both parties are bound to the order.
Step 3: Buyer pays the order and seller delivers
- Shall pay the agreed price of the goods, as well as the additional costs added by the supplier in the order confirmation (VAT, shipping, etc), and take delivery of the goods
- Shall mark the order as paid when delivery has happened and payment has been done
- Deliver(s) the goods as per the confirmed order
- Invoice(s) the goods and manage payments, credits, and credit recovery actions
- Subscribe(s) appropriate insurance for the goods and the company
- Conform(s) to the tax and legal regulations
- Manage(s) any export activity and maintain valid trading licenses, when applicable
- Pay(s) any duty, levy, fine connected with the order
- Guarantee(s) the goods according to the contractual terms or the Law applicable to the order
- Execute(s) warranty repairs
- Manage(s) returns
Step 4: Projectmaterials.com charges the sales commission to the Seller(s) and credits the provisional order fee to the Buyer
As the order is executed, and buyer has marked the orders as paid, we reimburse the buyer the provisional order fee and charge the seller(s) the agreed sale commission. At this stage the order is closed.
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